BAD Hair Day...

Okay so I don't mean I had a literal bad hair day. However, I had a bad day with my Salon of 2 years. At 10:12 yesterday morning I received a phone call from the receptionist at JR Salon calling to remind me that I had a haircut with my stylist at 9:30. I confirmed the information and then asked, "And who is doing my color". She told me they didn't have me down for color. I corrected her saying that when I made the appointment 6 weeks prior I requested both a cut & color. She then asked if I had EVER had color done there before at which point I said No and that this was my first time getting color in over 3 years. I was told I had to have a consultation before they would color my hair. Regardless of this I asked when they could fit me in on Saturday for my hair color because I am unavailable for the next 3 weekends & I needed it done THIS weekend. They told me they couldn't fit me in and then asked if I wanted to come in Friday. I don't know what the average woman's life is like, but I can't just go to an impromptu hair appt. especially on Good Friday! I told her that wouldn't work and she quickly got me off the phone.


Now maybe I'm irrational in the following actions & maybe you think I'm fully justified. Either way this is how I responded. I immediately went to the website and hit the "contact us" link. I typed up a message venting my frustration of how error on their part didn't mean the receptionist had the right to brush me off and hope I would still be content. I wanted to know how they would fix this error. Typically when I've emailed before I've gotten a response within 1 hour. However, that day it took until 2:25 for the manager to leave a message for me. The manager stated that she had found a colorist who could fit me in after my haircut and that she was sorry for the inconvenience.

Well....5 hours was much too long for me to wait for a response because in this time I had already done extensive research on other local hair salons and found some really great reviews for a place called Frenchy's Beauty Parlor. In fact 1 review was from a girl who used to go to JR Salon and recently switched and swore to never go to JR Salon again. I called Frenchy's at around 2 and asked if they had any availability on Saturday for both a Cut & Color (highlights) for a new customer. The receptionist was SUPER friendly and asked if I preferred morning or afternoon. I said it really didn't matter what times are available. We settled on 2pm and I called and cancelled my appointments with JR Salon.

It's incredibly easy to lose customers. We don't like to feel as though we aren't important. We don't like to feel like our appointments are inconveniencing you! I realized after booking my NEW appointment that I liked the fact that I called 2 days before I would be in and they had room. With my other place I have to book WEEKS out. I don't like being just another person who the stylist could care less about. I'm sorry but if you are in a job that involves customer service your job is to care....regardless of if you really do or not. Pretend, smile, be helpful & pretend to care. That is how you get me coming back. I am looking forward to the new salon & a new look.

P.S. The final selling point for me was that Frenchy’s uses Aveda products which JR Salon used and I LOVE Aveda products!

Frenchy's Beauty Parlor